FULFILLMENT
We are your fulfilment provider with three locations. Everything from a single source. With everything that goes with it. Our fulfilment services include everything from storing your products to the right pick and pack strategy. From order picking to returns management. And all of this at three different locations. Free of charge: 25 years of experience in e-commerce.
FULFILLMENT
We are your fulfilment provider with three locations. Everything from a single source. With everything that goes with it. Our fulfilment services include everything from storing your products to the right pick and pack strategy.
From order picking to returns management. And all of this at three different locations. Free of charge: 25 years of experience in e-commerce.
Almost limitless e-commerce fulfilment with us as your partner
E-commerce is known to be a rather complex process. Especially fulfilment with many mini- and sub-processes. Fortunately - in all modesty - we have mastered order management and at the same time have the necessary infrastructure. And that at three locations. Besides our headquarters in Lauterach, we have a fulfilment centre in Germany and one in the UK, the largest e-commerce market in Europe.
Almost limitless e-commerce fulfilment with us as your partner
E-commerce is known to be a rather complex process. Especially fulfilment with many mini- and sub-processes. Fortunately - in all modesty - we have mastered order management and at the same time have the necessary infrastructure. And that at three locations. Besides our headquarters in Lauterach, we have a fulfilment centre in Germany and one in the UK, the largest e-commerce market in Europe.
You sell and we take care of storage, picking and shipping to get your online business up and running together. We help you with customised solutions and state-of-the-art technology that are tailored to your needs and those of your industry. We can grow with your requirements and accompany you along the way.
How 3PL Fulfillment works with MH direct
Order processing step by step
How 3PL Fulfillment works with MH direct
Order processing step by step
Storage
- Shipping warehouse in the border triangle in Austria,
directly next to Switzerland and Germany. - Stock in real time in the dashboard view.
- Tracking of batches and
best before date. - Work according to the first-in first-out principle.
Order picking
- Efficient pick & pack strategy.
- Wide range of standard cardboard boxes and
included recycled paper filling material. - Own branding possible by means of adhesive tape.
- Same Day Fulfillment.
Shipping
- Large selection of shipping service providers.
- Climate neutral shipping possible.
- Fast shipping of your orders.
- Performance of the shipping service providers can be viewed in the
dashboard .
Storage
- Dispatch warehouse in the border triangle in
Austria, right next to Switzerland
and Germany. - Tracking of batches and
best before date. - Work according to the first-in first-out principle
.
Order picking
- Efficient pick & pack strategy.
- Wide range of standard
cardboard boxes and included
recycled paper filler. - Own branding possible by means of adhesive tape
. - Same Day Fulfillment.
Shipping
- Large selection of
shipping service providers. - Climate neutral shipping possible.
- Fast shipping of your
orders. - Performance of the shipping service providers
can be viewed in the dashboard .
Cross Border E-Commerce
- Ship with us to major markets from
a central shipping warehouse. - Direct Market Entry for Switzerland, incl.
customs clearance. - Direct Injection in Germany, Switzerland, France
and Italy.
Returns management
- We take care of the returns processing.
- Quality control and transmission of the
return reasons. - Storage of good returns and clarification
of bad returns. - Returns overview in the dashboard.
e-commerce dashboard
- Your most important KPIs at a glance: Orders,
shipments, returns, etc. - Display of relevant stock movements:
Backorders, sold-out products,
Goods deliveries. - All data in real time.
Cross Border E-Commerce
- Ship with us to the most important
markets from a central
shipping warehouse. - Direct Market Entry for Switzerland,
incl. customs clearance. - Direct Injection in Germany,
France and Italy.
Returns management
- We take care of the
returns processing. - Quality control and transmission
of the reasons for return. - Storage of good returns and
Clarification of bad
returns. - Returns overview in the dashboard.
e-commerce dashboard
- Your most important KPIs at a glance:
stock, orders,
shipments, returns, and much more. - Display of relevant
stock movements: Backorders,
sold-out products,
Goods deliveries. - All data in real time.
Additional services
Personal account manager: regardless of the shipping volume, we provide you with a personal account manager who takes care of your concerns. Your support requests will be solved as quickly as possible via a ticket system.
Clarification of damage casesWe are in direct contact with the shipping service providers and handle any damage claims and package clarifications directly.
payment management: we take over your payment management on request, with all common payment methods, credit checks and accounts receivable management.
Personalized items: On paper, wood, metal or fabric. By print or engraving, with unique products as an individual customer solution or as branding for your shop.
You run your own online shop and want to take off? We take over the fulfillment for you and you concentrate on selling.
Just like an all-inclusive vacation. Only better!
You run your own online shop and want to take off? We take over the fulfillment for you and you concentrate on selling.
Just like an all-inclusive vacation. Only better!
Storage:
Storage:
Professional storage
MHD and batch tracking
Real time stock levels
Professional storage
MHD and batch tracking
Real time stock levels
We take over the storage of your products
After the receipt of goods in our fulfillment center in Austria, your products will be stored.
The advantage is obvious. From a central warehouse we ship your orders to the most important e-commerce markets.
Professional storage on pallets and shelves
Our shipping warehouse is equipped with pallet spaces and shelving systems with shelf spaces. As much storage space as you need. Delivery by truck is via a ramp to enable efficient delivery and fast storage of the goods. The goods receipt itself takes place by means of a scanner. The data is then transferred from our ERP system to your online shop via the interface. Fast and automated, of course.
Tracking of best before date and batches
Our ERP system enables the entry of the best-before date and the tracking of batches.
Tracking is therefore no problem. In the warehouse itself, we work according to the first-in first-out principle.
View stock levels in the dashboard
Each of our customers gets their own dashboard. There you can see your current physical stock in real time. Of course, the stock levels are also reported back to the shop on a daily basis. So that only those items are sold in your online shop that are also in stock with us.
Order picking
Order picking
Same Day Fulfillment
environmental packaging
Real-time order processing
Same Day Fulfillment
environmental packaging
Real-time order processing
We develop an efficient Pick & Pack strategy
Our ERP system and standardized fulfillment processes facilitate the processing of picking and packing your orders. At the same time, we are keen to keep the paths short and fast. Thus, we handle high order volumes with a very low error rate. Normally five days a week, on request also six or seven days. Just as you need it.
Same Day Fulfillment
Your customers have high expectations, so do we. We also run an online shop and therefore know exactly what customers expect in e-commerce. Our goal as your fulfillment service provider: your orders must be picked, packed and prepared for shipping on the same day.
We use ecological packaging and recycled filling material
The ecological footprint in online retail is unavoidable. But we are working to keep it as small as possible. That's why we use ecological cardboard boxes and recycled filling material. If you wish, we can also offer you branded adhesive tape.
Follow order processing step by step in the dashboard
We like to talk about our Dashboard. Of course, you can also view and track your order status in the dashboard.
Shipping
Shipping
Worldwide shipping
Shipping partner
Real-time tracking
Worldwide shipping
Shipping partner
Real-time tracking
Easy and worldwide shipping from a central warehouse
We ship for you from a central warehouse to the most important markets in Europe and beyond. Yes, that's right, from one warehouse. By means of direct injection, we bring your orders directly into the destination country. Your advantage: one warehouse and still short delivery times. We take care of the logistics and the complete processing. Your task: Concentrate on marketing and generate orders.
We work with different shipping partners
The long-standing cooperation with the most important shipping service providers enables a flexible connection and selection of shipping services. Standard packages are delivered within 1-2 working days in the DACH region. Insurance of the goods t.
Climate neutral shipping
Depending on the shipping service provider, this option can be selected in the.
Climate neutral shipping
Depending on the shipping service provider, this option can be selected in the.
Tracking your orders
We want maximum transparency and so do your customers. Shipment tracking is handled by means of tracking. The tracking number for each shipment is also reported back to your online shop via the interface.
Returns processing
Returns processing
Quality control
Real-time overview
Quality control
Real-time overview
We take care of your returns
In the dashboard you have an overview of all returns received. So you can react quickly and your customers will thank you with satisfaction.
Quality control and storage of good returns
Already in the onboarding process we talk about the handling of your returns. There is a clear classification for returned items. When we receive a return, we carry out a professional quality control. Good returns are immediately put back into stock and the inventory is adjusted accordingly.
e-commerce dashboard
e-commerce dashboard
Your overview of all important fulfillment KPIs
You get the idea, we can't shine the light on our ecommerce dashboard often enough. In addition to a personal account manager, each customer is also provided with their own. All important data is displayed there in real time. Of course, you also have the option to download your data and process it in your own reports. You can find more information about the dashboard here.
What our customers say
within 3 years to a Europe-wide operating company and has significantly contributed to our success in e-commerce fulfillment.
We appreciate the excellent cooperation at eye level,
the flexible and innovative way of working as well as the handshake quality of the whole team.
know-how make MH direkt an ideal partner.
flexible partner you can talk to at any time.
This is particularly important to us, in addition to the smooth
all fulfillment tasks, is particularly important to us.
What our customers say
with a high level of competence, above-average commitment and a lot of
know-how make MH direkt an ideal partner.
with a high level of competence, above-average commitment and a lot of
know-how make MH direkt an ideal partner.
You have clear ideas?
Then get in touch with us and we will create your individual fulfillment offer.
