Your fulfillment provider in Austria | Order processing with MH direkt

FULFILLMENT

We are your fulfillment provider based in Austria. With everything that goes with it. Our fulfillment services include everything from the storage of your products to the right pick and pack strategy. From order picking to returns management. And of course a lot more.

FULFILLMENT

We are your fulfillment provider based in Austria. Everything from one source. With everything that goes with it. Our fulfilment services include everything from the storage of your products to the right pick and pack strategy. From order picking to returns management. Free of charge: 20 years of experience in e-commerce.

You can get everything you need at our fulfillment center.

E-commerce is known to be a rather complex process. Especially fulfillment with many mini- and sub-processes. Fortunately - in all modesty - we are masters of order management and have the necessary infrastructure at our disposal. That's why we can take over the complete fulfillment for you and your online shop.

You can get everything you need at our fulfillment center.

As we all know, e-commerce is a rather complex process with many mini- and sub-processes that all have to function and mesh with each other so that the goods actually reach the customer. Fortunately - let's say in all modesty - we have mastered these processes and at the same time have the necessary infrastructure. That's why we can handle the entire fulfillment process for you and your online business. 

You sell and we take care of warehousing, picking and shipping to get your online business up and running together. We help you with customized solutions and state-of-the-art technology that are tailored to your needs and those of your industry. From our dispatch warehouse in Austria we serve, among others, the most important markets in Central and Southern Europe: Germany, Austria, SwitzerlandFrance, Netherlands, Belgium, Italy.

 

How 3PL Fulfillment works with MH direct

Order processing step by step

How 3PL Fulfillment works with MH direct

Order processing step by step

Storage

  • Shipping warehouse in the border triangle in Austria,
    directly next to
    Switzerland and Germany.
  • Tracking of batches and
    best before date.
  • Work according to the first-in first-out principle.

Order picking

  • Efficient pick & pack strategy.
  • Wide range of standard cardboard boxes and
    included recycled paper filling material.
  • Own branding possible by means of adhesive tape.
  • Same Day Fulfillment.

Shipping

  • Large selection of shipping service providers.
  • Climate neutral shipping possible.
  • Fast shipping of your orders.
  • Performance of the shipping service providers can be viewed in the
    dashboard .

Storage

  • Dispatch warehouse in the border triangle in
    Austria, right next to
    Switzerland
    and Germany.
  • Tracking of batches and
    best before date.
  • Work according to the first-in first-out principle
    .

Order picking

  • Efficient pick & pack strategy.
  • Wide range of standard
    cardboard boxes and included
    recycled paper filler.
  • Own branding possible by means of adhesive tape
    .
  • Same Day Fulfillment.

Shipping

  • Large selection of
    shipping service providers.
  • Climate neutral shipping possible.
  • Fast shipping of your
    orders.
  • Performance of the shipping service providers
    can be viewed in the dashboard .
     

Cross Border E-Commerce

  • Ship with us to major markets from
    a central shipping warehouse.
  • Direct Market Entry for Switzerland, incl.
    customs clearance.
  • Direct Injection in Germany, France
    and Italy.

Returns management

  • We take care of the returns processing.
  • Quality control and transmission of the
    return reasons.
  • Storage of good returns and clarification
    of bad returns.
  • Returns overview in the dashboard.

e-commerce dashboard

  • Your most important KPIs at a glance:
    stock, orders,
    shipments, returns, and much more.
  • Display of relevant stock movements:
    Backorders, sold-out products,
    Goods deliveries.
  • All data in real time.

Cross Border E-Commerce

  • Ship with us to the most important
    markets from a central
    shipping warehouse.
  • Direct Market Entry for Switzerland,
    incl. customs clearance.
  • Direct Injection in Germany,
    France and Italy.

Returns management

  • We take care of the
    returns processing.
  • Quality control and transmission
    of the
    reasons for return.
  • Storage of good returns and
    Clarification of bad
    returns.
  • Returns overview in the dashboard.

e-commerce dashboard

  • Your most important KPIs at a glance:
    stock, orders,
    shipments, returns, and much more.
  • Display of relevant
    stock movements: Backorders,
    sold-out products,
    Goods deliveries.
  • All data in real time.

Additional services

Personal account manager: regardless of the shipping volume, we provide you with a personal account manager who takes care of your concerns. Your support requests will be solved as quickly as possible via a ticket system.

 

Clarification of damage casesWe are in direct contact with the shipping service providers and handle any damage claims and package clarifications directly.

 

payment management: we take over your payment management on request, with all common payment methods, credit checks and accounts receivable management.

 

Personalized items: On paper, wood, metal or fabric. By print or engraving, with unique products as an individual customer solution or as branding for your shop.

You run your own online shop and want to take off? We take over the fulfillment for you and you concentrate on selling.

Just like an all-inclusive vacation. Only better!

You run your own online shop and want to take off? We take over the fulfillment for you and you concentrate on selling.

Just like an all-inclusive vacation. Only better!

Storage:

Storage:

Professional storage

MHD and batch tracking

Real time stock levels

Professional storage

MHD and batch tracking

Real time stock levels

We take over the storage of your products

After the receipt of goods in our fulfillment center in Austria, your products will be stored.
The advantage is obvious. From a central warehouse we ship your orders to the most important e-commerce markets. 

Professional storage on pallets and shelves

Our shipping warehouse is equipped with pallet spaces and shelving systems with shelf spaces. As much storage space as you need. Delivery by truck is via a ramp to enable efficient delivery and fast storage of the goods. The goods receipt itself takes place by means of a scanner. The data is then transferred from our ERP system to your online shop via the interface. Fast and automated, of course.

Tracking of best before date and batches

Our ERP system enables the entry of the best-before date and the tracking of batches.
Tracking is therefore no problem. In the warehouse itself, we work according to the first-in first-out principle.

View stock levels in the dashboard

Each of our customers gets their own dashboard. There you can see your current physical stock in real time. Of course, the stock levels are also reported back to the shop on a daily basis. So that only those items are sold in your online shop that are also in stock with us.

Order picking

Order picking

Same Day Fulfillment

environmental packaging

Real-time order processing

Same Day Fulfillment

environmental packaging

Real-time order processing

We develop an efficient Pick & Pack strategy

Our ERP system and standardized fulfillment processes facilitate the processing of picking and packing your orders. At the same time, we are keen to keep the paths short and fast. Thus, we handle high order volumes with a very low error rate. Normally five days a week, on request also six or seven days. Just as you need it.

Same Day Fulfillment

Your customers have high expectations, so do we. We also run an online shop and therefore know exactly what customers expect in e-commerce. Our goal as your fulfillment service provider: your orders must be picked, packed and prepared for shipping on the same day.

We use ecological packaging and recycled filling material

The ecological footprint in online retail is unavoidable. But we are working to keep it as small as possible. That's why we use ecological cardboard boxes and recycled filling material. If you wish, we can also offer you branded adhesive tape.

Follow order processing step by step in the dashboard

We like to talk about our Dashboard. Of course, you can also view and track your order status in the dashboard.

Shipping

Shipping

Worldwide shipping

Shipping partner

Real-time tracking

Worldwide shipping

Shipping partner

Real-time tracking

Easy and worldwide shipping from a central warehouse

We ship for you from a central warehouse to the most important markets in Europe and beyond. Yes, that's right, from one warehouse. By means of direct injection, we bring your orders directly into the destination country. Your advantage: one warehouse and still short delivery times. We take care of the logistics and the complete processing. Your task: Concentrate on marketing and generate orders.

We work with different shipping partners

The long-standing cooperation with the most important shipping service providers enables a flexible connection and selection of shipping services. Standard packages are delivered within 1-2 working days in the DACH region. Insurance of the goods t.

Climate neutral shipping

Depending on the shipping service provider, this option can be selected in the.

Climate neutral shipping

Depending on the shipping service provider, this option can be selected in the.

Tracking your orders

We want maximum transparency and so do your customers. Shipment tracking is handled by means of tracking. The tracking number for each shipment is also reported back to your online shop via the interface.

Returns processing

Returns processing

Quality control

Real-time overview

Quality control

Real-time overview

We take care of your returns

In the dashboard you have an overview of all returns received. So you can react quickly and your customers will thank you with satisfaction.

Quality control and storage of good returns

Already in the onboarding process we talk about the handling of your returns. There is a clear classification for returned items. When we receive a return, we carry out a professional quality control. Good returns are immediately put back into stock and the inventory is adjusted accordingly.

e-commerce dashboard

e-commerce dashboard

Your overview of all important fulfillment KPIs

You get the idea, we can't shine the light on our ecommerce dashboard often enough. In addition to a personal account manager, each customer is also provided with their own. All important data is displayed there in real time. Of course, you also have the option to download your data and process it in your own reports. You can find more information about the dashboard here.

What our customers say

Slide Henry Wieser Waterdrop With MH-Direkt, we have a reliable and entrepreneurial partner who has accompanied us from hour 0
within 3 years to a company operating throughout Europe and has played a significant role in shaping our success in e-commerce fulfilment.
We appreciate the excellent cooperation at eye level,
the flexible as well as innovative way of working and the handshake quality of the entire team.
Henry wieser | co-founder and cco at waterdrop "Always a sympathetic ear."
Slide Tailor-made solutions with a high level of competence, above-average commitment and lots of
know-how make MH direkt an ideal partner.
Andreas Gähwiler | CEO Nuffinz "Nuff said."
Slide We value MH direkt as a highly professional,
flexible partner with whom you can talk at any time.
This is particularly important to us, in addition to the smooth handling
of all fulfilment tasks.
Konrad Kreid | Sports Nutrition "Reliable Partner."

What our customers say

5/5

Slide Henry Wieser Waterdrop With MH-Direkt we have a reliable and entrepreneurial partner who has accompanied us from hour 0 within 3 years to a Europe-wide operating company and has significantly contributed to our success in e-commerce fulfillment. We appreciate the excellent cooperation at eye level, the flexible and innovative way of working as well as the handshake quality of the entire team. Henry wieser | co-founder and cco at waterdrop "Always a sympathetic ear." Slide Tailor-made solutions
with high competence, above-average commitment and lots of
know-how make MH direkt an ideal partner.
Andreas Gähwiler | CEO Nuffinz "Nuff said."
Slide We value MH direkt as a highly professional, flexible partner with whom you can talk at any time. This is particularly important to us, in addition to the smooth handling of all fulfillment tasks. Konrad Kreid | Sports Nutrition "Reliable Partner."

Slide Henry Wieser Waterdrop With MH-Direkt we have a reliable and entrepreneurial partner who has accompanied us from hour 0 within 3 years to a Europe-wide operating company and has significantly contributed to our success in e-commerce fulfillment. We appreciate the excellent cooperation at eye level, the flexible and innovative way of working as well as the handshake quality of the entire team. Henry wieser | co-founder and cco at waterdrop "Always a sympathetic ear." Slide Tailor-made solutions
with high competence, above-average commitment and lots of
know-how make MH direkt an ideal partner.
Andreas Gähwiler | CEO Nuffinz "Nuff said."
Slide We value MH direkt as a highly professional, flexible partner with whom you can talk at any time. This is particularly important to us, in addition to the smooth handling of all fulfillment tasks. Konrad Kreid | Sports Nutrition "Reliable Partner."

You have clear ideas?
 Then get in touch with us and we will create your individual fulfillment offer.