Your dashboard with 24/7 real time data about your shop

FULFILLMENT DASHBOARD

With our dashboard, you always have your most important key figures in view. Across all your shops, all your countries. No matter whether we do your fulfilment for Germany, Austria, Switzerland or elsewhere. With the dashboard, you'll always have an overview.

FULFILLMENT DASHBOARD

With our dashboard, you always have your most important key figures in view. Across all your shops, all your countries. No matter whether we do your fulfilment for Germany, Austria, Switzerland or elsewhere. With the dashboard, you'll always have an overview.

Trust
is good,
control
is better.

We want to make the fulfilment process as transparent as possible. Honestly, and really honestly. Which is why we provide you, as an MH direkt customer, with all data, key figures and values, compact and clear. With our Fulfilment Dashboard, on which you can see 24/7 and practically in real time what is happening in your online shop. From here you can check your orders, monitor all stock movements, see the key figures on stock levels, check your returns and have everything else in view at all times.

Trust is good,
control is better.

We want to make the fulfilment process as transparent as possible. Honestly, and really honestly. Which is why we provide you, as an MH direkt customer, with all data, key figures and values, compact and clear. With our Fulfilment Dashboard, on which you can see 24/7 and practically in real time what is happening in your online shop. From here you can check your orders, monitor all stock movements, see the key figures on stock levels, check your returns and have everything else in view at all times.

User-friendly fulfilment dashboard

User-friendly fulfilment dashboard

24/7 Real-time Access | Orders | Stock | Service Levels

Our dashboard is equipped with all the important key figures, so you can see all the insights about the processing of your orders, stock levels, and much more. You need more data? No problem. The dashboard is an in-house development and gets all data from our ERP system. This means that we remain in control of the situation and can expand the dashboard with useful key figures. Of course, we evaluate the requirements and possibilities of implementation. Because if it is useful for your company, it will most likely be useful for others as well.

On the homepage you get a first overview

Immediately after logging in, you will see your order flow. Panta rhei, yes, everything flows. Above all, your orders must flow. Order flow is the process that your orders go through, from the transmission to our system of your orders, which are in the picking process, to the handover to the parcel service provider.

 

You can see how many orders have been sent to us, or whether a label could not be created for an order, for example. You can see your returns or at a glance which SKUs are sold out and urgently need replenishment.

Orders, Products & Warehousing

By far the most important part is your orders. The majority of end customers want to know when the package will be delivered, even if they have received a tracking link after handover to the parcel service provider. It is therefore all the more important that you have quick access to this information and that customer service can provide quick feedback.

 

At the same time, you also get an important insight into the key figures in the warehouse. The Fulfilment Dashboard shows you your stock in real time. You want to know which products sell best? No problem. In some industries it is important to keep the products with a batch and a best before date. This is also queried via our ERP system and displayed in the dashboard.

Orders, Products & Warehousing

By far the most important part is your orders. The majority of end customers want to know when the package will be delivered, even if they have received a tracking link after handover to the parcel service provider. It is therefore all the more important that you have quick access to this information and that customer service can provide quick feedback.

 

At the same time, you also get an important insight into the key figures in the warehouse. The Fulfilment Dashboard shows you your stock in real time. You want to know which products sell best? No problem. In some industries it is important to keep the products with a batch and a best before date. This is also queried via our ERP system and displayed in the dashboard.

Reports & Service Levels

We have already written about wanting to be as transparent as possible. We also comply with this in the reports. We show you our own service quality in terms of order processing and returns, as well as the quality of the parcel service providers involved.

 

You can see the most important KPIs in logistics here:

  • Service Quality Pick & Pack: how long do we need to get
    an order ready for dispatch?
  • Service quality parcel service providers: how long do
    our parcel service providers need on the last mile?

  • Service quality returns: how long do we need to process your returns after they arrive at our
    central warehouse in Austria?

You run your own online shop and want to take off? We take over the fulfillment for you and you concentrate on selling.

Just like an all-inclusive vacation. Only better!

You run your own online shop and want to take off? We take over the fulfillment for you and you concentrate on selling.

Just like an all-inclusive vacation. Only better!

The advantages of our Fulfillment Dashboard

Control over key fulfilment parameters: 24/7 in real time.

Full transparency over the entire fulfilment process.

The most important logistics key figures from 20 years of e-commerce experience.

Continuous further development of the dashboard by our IT.

Period freely selectable and the possibility to export data.

Reports on our own performance and that of our partners.

  • Control over the most important
    fulfilment parameters: 24/7 in
    real time.
  • Full transparency over the
    complete fulfilment process.
  • The most important key figures of
    logistics from 20 years of
    e-commerce experience.
  • Continuous further development of the
    dashboard by our IT.
  • Period freely selectable and the
    option to export data.
  • Reports on our own
    performance and that of our
    partners.

So you have everything in view. At any time.

And if you have any questions, requests, suggestions or - can happen in all holy times ... - complaints, you can always get in touch with us via your dashboard or right here.

What our customers say

Slide Henry Wieser Waterdrop With MH-Direkt, we have a reliable and entrepreneurial partner who has accompanied us from hour 0
within 3 years to a company operating throughout Europe and has played a significant role in shaping our success in e-commerce fulfilment.
We appreciate the excellent cooperation at eye level,
the flexible as well as innovative way of working and the handshake quality of the entire team.
Henry wieser | co-founder and cco at waterdrop "Always a sympathetic ear."
Slide Tailor-made solutions with a high level of competence, above-average commitment and lots of
know-how make MH direkt an ideal partner.
Andreas Gähwiler | CEO Nuffinz "Nuff said."
Slide We value MH direkt as a highly professional,
flexible partner with whom you can talk at any time.
This is particularly important to us, in addition to the smooth handling
of all fulfilment tasks.
Konrad Kreid | Sports Nutrition "Reliable Partner."

What our customers say

5/5

Slide Henry Wieser Waterdrop With MH-Direkt we have a reliable and entrepreneurial partner who has accompanied us from hour 0 within 3 years to a Europe-wide operating company and has significantly contributed to our success in e-commerce fulfillment. We appreciate the excellent cooperation at eye level, the flexible and innovative way of working as well as the handshake quality of the entire team. Henry wieser | co-founder and cco at waterdrop "Always a sympathetic ear." Slide Tailor-made solutions
with high competence, above-average commitment and lots of
know-how make MH direkt an ideal partner.
Andreas Gähwiler | CEO Nuffinz "Nuff said."
Slide We value MH direkt as a highly professional, flexible partner with whom you can talk at any time. This is particularly important to us, in addition to the smooth handling of all fulfillment tasks. Konrad Kreid | Sports Nutrition "Reliable Partner."

You have clear ideas?
 Then get in touch with us and we will create your individual fulfillment offer.