90% of our customers are D2C brands that rely on Shopify.

Your Shopify fulfillment partner for Europe & Switzerland.

Your Shopify store is growing. Your logistics can’t keep up. You need a fulfillment partner who understands Shopify natively and scales with you.

Our platform is designed for the automation and performance that e-commerce managers need. No manual CSV exports. No fragmented processes. No logistics chaos when expanding to Switzerland.

From ordering to tracking – everything runs automatically via a seamless Shopify integration.

Why Shopify brands rely on MH Direkt as their fulfillment partner

As a specialized Shopify Fulfillment Partner, we understand the specific requirements of D2C brands on Shopify. While other fulfillment providers can “also” connect to Shopify, Shopify is our focus.

The Shopify-First advantages:

Factor

Standard fulfillment provider

MH Direct Shopify Fulfillment

Depth of integration

⚠️ Superficial app

✅ Deep API integration

Sync speed

⚠️ Hourly/daily

✅ Real time (<1 min.)

Shopify experience

⚠️ Mixed (various platforms)

✅ 90% Shopify customers

Customized solutions

⚠️ Restricted

✅ 100% made to measure

Switzerland-Automation

Manual, external or not at all

✅ Fully automated (DDP/DAP) and integrated in-house

Bundle support

⚠️ Restricted or "Quick Fix"

✅ Native Shopify Bundle Sync

Shopify Plus Features

⚠️ Not or partially supported

✅ Flow, Launchpad, Scripts

Multi-location

❌ Complicated

✅ Shopify inventory sync

Our location advantage for Shopify stores: From our fulfillment warehouse on Lake Constance (Austria, right on the Swiss border), you can reach all major European markets in 1-3 days. Ideal for the international expansion that many Shopify brands are aiming for.

PROBLEM

Problem 1: In-house logistics is becoming a growth killer. You have optimized your Shopify store, your ads are running, sales are increasing, but you spend 4-6 hours a day packing, labeling and troubleshooting shipping. Your time for marketing, product development and strategic growth is shrinking. From ~150 orders/month, your own logistics become a brake on scaling.

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Problem 2: Manual processes cause errors. Without professional Shopify fulfillment integration, you export CSV lists daily, print labels individually and update tracking numbers manually. The error rate is 3-5%. Incorrect products, forgotten inserts, missing tracking updates – every mistake costs you customer trust.

Problem 3: Swiss expansion fails due to customs complexity. The Swiss market is extremely attractive for Shopify brands (high purchasing power, less competition than DE), but customs clearance is complex. DAP often leads to acceptance refusals. DDP requires fiscal representatives, VAT registration and perfect documentation. Most Shopify fulfillment partners are unable to map Switzerland automatically.

Problem 4: Delivery times are not competitive. Your competitors deliver in 1-2 days. You need 4-7 days because you pack after hours or your fulfillment partner doesn’t offer a same-day shipping option. In the performance-driven D2C world, you lose sales to faster brands.

Problem 5: No flexibility for brand differentiation. You want custom packaging, personalized inserts or product bundles for campaigns, but your current Shopify fulfillment provider only offers “standard picking”. Your brand experience remains generic. No differentiation in the highly competitive D2C market.

SOLUTION: SEAMLESS SHOPIFY INTEGRATION

More than just an app: real, deep automation

We don’t offer a superficial plug-in solution, but a deep, technology-driven Shopify integration. This means maximum performance and compatibility for you:

Real-time synchronization (bidirectional)

Orders: Every order is transferred from Shopify to our system, you decide when and how often
Inventory: Stocks are synchronized back to Shopify (never overselling again)
Tracking: Shipping confirmations with tracking numbers automatically to Shopify and by e-mail to customers
Returns: Returns status and restocking directly visible in Shopify

Full process automation. From order receipt to shipping confirmation, your Shopify fulfillment is fully automated:

Customer orders in your Shopify store
Order is automatically transferred to our system
Digital order picking starts immediately
Packaging starts with customized processes
Label printing and shipping
Tracking and stock update back to Shopify
Customer receives shipping confirmation

Bundle & picking synchronization. We map your Shopify bundles and product sets correctly in the warehouse. If you sell a “starter set” of 3 products in Shopify, we automatically pick all 3 items and pack them as a set. Your Shopify product structure = our warehouse logic.

Error reduction through automation “fully digital” warehouse. No manual exports, no CSV lists, no copy-paste errors. No printed lists or manual reading. You save 2-4 hours a day and reduce the error rate from 3-5% to <0.5%.

Shopify Plus features (for Enterprise customers)

Shopify Flow Integration: Automated workflows for inventory changes
Launchpad support: Flash sales and timed campaigns synchronized
Wholesale Channel: B2B orders from Shopify Plus mapped correctly
Multi-Location Inventory: Our warehouse as the primary Shopify location

SHOPIFY-SWITZERLAND-INTEGRATION

Shopify Fulfillment for Switzerland: The automated competitive advantage

Our strongest USP for Shopify merchants: Many can connect to Shopify. Few can ship to Switzerland. We combine both – fully automated.

How the Shopify Switzerland integration works:

Automatic DDP/DAP detection. Our system automatically recognizes Swiss orders based on the delivery address and triggers the correct customs clearance process. You don’t have to set anything manually.
VAT calculation directly in the Shopify checkout. Our integration allows you to show Swiss customers the final total including Swiss VAT at checkout.

(full price transparency). VAT is calculated automatically based on product categories (8.1 % or 2.6 % reduced).

Automatic document creation. For every Swiss order, our system automatically creates the documents we need for customs.

For your Swiss customers, it feels like a domestic purchase. No surprise costs at the front door. No delays at customs. No refusals of acceptance. Delivery in 1-2 days from our warehouse near the border. Premium buying experience.

It is a fully automated process for you. You don’t have to do anything. The entire Swiss complexity (broker, VAT, customs, re-import for returns) runs in the background. You only see successful Swiss orders in Shopify.

FLEXIBILITY FOR D2C BRANDS

Flexibility that grows with your Shopify brand

We know that Shopify brands are “brands”, not just Amazon product sellers. Our Shopify Fulfillment adapts to your brand identity:

Customized packaging & branded unboxing

Your branded boxes, tissue paper, stickers
Gift packaging for special occasions
Seasonal packaging changes (Christmas, Valentine’s Day, etc.)

Commissioning & set building for campaigns. Are you launching a “summer bundle” in Shopify? We create the set in the warehouse and pick it as a pre-assembled unit. Perfect for flash sales, influencer cooperations or seasonal promotions.

Fast returns processing. Shopify customers expect fast refunds. We check returns within 48 hours, post them back to the warehouse and you can trigger the refund directly in Shopify. Full transparency on return reasons for your optimization.

Flexible fulfillment for A/B tests. Are you testing different packaging or inserts? No problem. We can run different fulfillment processes per product variant or even per order day.

All these special processes are cleanly synchronized with your Shopify system. Your Shopify dashboard remains your single source of truth. Full control. Zero manual rework.

PROCESS

How the Shopify Fulfillment Integration works: Your path in 5 steps

From the first inquiry to the first automatically dispatched parcel – transparent and fast.

Average setup time: 2-4 weeks

1. Analysis.

We analyze your current Shopify setup: Which apps do you use? How is your product catalog structured? Do you have bundles or subscriptions? Which markets do you currently serve? Together we define the optimal integration strategy.

2. API integration & testing.

Our tech team connects your Shopify system with our WMS via API. We map your product structure, configure shipping rules and set up Swiss automation (if desired). We carry out extensive tests with test orders – EU shipping, Switzerland DDP, bundles, returns.

3. Goods storage & SKU mapping.

You send your goods to our fulfillment warehouse. We record each item, map SKUs to your Shopify products and synchronize the stocks. From this moment on, you can see your stock from our warehouse in Shopify.

4. Go-Live & Monitoring.

Your first real orders run through our system. We monitor the first 50-100 orders particularly closely to ensure that all processes run perfectly. You receive an onboarding dashboard with all the important KPIs.

5. Optimization & scaling (ongoing).

We optimize continuously. We adapt resources as volumes increase. You scale, we scale with you. No bottlenecks.

SERVICE PORTFOLIO

Complete Shopify fulfillment – end-to-end for D2C brands

As your Shopify fulfillment partner, we offer more than just “Order → Shipping”:

Shopify-Native Services

Order Fulfillment: Automatic processing of all Shopify orders
Inventory Management: Synchronization between warehouse and Shopify
Multi-channel fulfillment: Shopify + Amazon + eBay from one warehouse
Subscription Boxes Fulfillment: Recharge, Bold, other subscription apps are supported

Storage & inventory management

Secure storage in a modern fulfillment warehouse
Barcode-based tracking (each SKU can be tracked individually)
Batch and MHD management
Seasonal storage (for Christmas/summer ranges)

Picking & packing

Pick & pack with 100 % accuracy
Customized packaging in your brand identity
Gift wrapping at the touch of a button
Barcode-based picking (minimum error rate)

Shipping & carrier management

Integration of all relevant EU carriers
Automatic carrier selection based on destination country/weight/costs
Express options (Next-Day,)
Sustainable shipping options (CO2-neutral shipping possible)
Shopify Shipping Rates Integration

Value-added services for Shopify brands

Picking & Bundling: Shopify bundle synchronization
Flash sale support: Launchpad compatible, fast response times
Influencer/PR packages: Special kits for cooperations
A/B testing support: Test different packages in parallel
White-label fulfillment: We remain invisible, your brand is in the foreground

INDUSTRY EXPERTISE FOR SHOPIFY STORES

These Shopify industries rely on our expertise

We know the specific requirements of different D2C categories on Shopify:

Fashion & Apparel (largest Shopify category)

Size/color picking with minimal risk of error
Return rate management (fashion has a 20-30% return rate)
Seasonal peaks (Black Friday, summer/winter sale)
Lookbook inserts and styling tips in packages

Beauty & Skincare

Batch tracking for shelf life and product recalls
Sample inserts for upselling
Premium packaging

Health & Supplements

MHD management (first-expired-first-out)
Information sheets on ingredients/dosage
Subscription fulfillment (monthly supplement boxes)

& Gadgets

Serial number tracking for warranties
Secure storage of high-quality items
Battery compliance (shipping regulations)
Fast shipping (electronics buyers expect speed)

Subscription Boxes

Integration with Recharge, Bold, PayWhirl
Punctual monthly/weekly shipments
Changing box contents correctly mapped
Surprise elements (customers do not know what is coming)
Churn reduction through perfect fulfillment experience

COMPARISON: SHOPIFY WITHOUT VS. WITH PROFESSIONAL FULFILLMENT

Is a Shopify fulfillment partner worthwhile for your business?

Factor

In-house logistics / Basic App

Shopify Fulfillment with MH Direct

Daily time expenditure

4-6 hours (from 100 orders/day)

0 hours (fully automatic)

Depth of integration

⚠️ Superficial (manual reworking)

✅ Deep API integration (no manual work)

Order-to-ship time

⚠️ 24-72 hours

✅ <12 hours (same-day for orders placed by 2 p.m.)

Error rate

⚠️erhöhtes Risk (manual)

✅ Very low (automated + scanning)

Switzerland capability

❌ Not automated (DAP = bad CX)

✅ Fully automatic DDP integration

Scalability

❌ Linear with your time

✅ Unlimited (we scale with)

Customized packaging

⚠️ Time consuming

✅ Standard service (we manage)

Returns speed

⚠️ 5-10 days

✅ 48 hours (fast refund)

Shopify Inventory Sync

⚠️ Manual or delayed

✅ Real time

Multi-Market Support

❌ Complicated

EU + CH from one warehouse

Black Friday/Cyber Monday

⚠️ Overload, delays

✅ Full capacity (previously scaled)

Fixed costs with 0 orders

High (warehouse rent, own time)

Minimal (only when used)

Our recommendation: From approx. 500 Shopify orders per month, professional fulfillment makes sense. You gain 20-30 hours per week for strategic growth, marketing and product development.

INTEGRATION & TECHNOLOGY

Technology stack: Why our Shopify integration is state-of-the-art

As a technology-driven Shopify fulfillment partner, we rely on state-of-the-art infrastructure:

Shopify-Native Integration

API version: We use the latest Shopify Admin API
Webhooks: Real-time notifications for order events, inventory changes, returns
GraphQL: Efficient data queries for the fastest sync times
OAuth 2.0: Secure, token-based authentication (no passwords stored)

Warehouse Management System (WMS)

Barcode scanning with every order picking (error prevention)
Mobile apps for warehouse employees (real-time updates)

Carrier integrations

All well-known carriers
Track & Trace directly in Shopify
Label generation in <2 seconds

Shopify Apps Compatibility. We are compatible with all major Shopify apps:

Recharge, Bold, PayWhirl (Subscriptions)
Klaviyo, Omnisend (e-mail marketing – dispatch trigger)
Yotpo, Judge.me (Reviews – Post-Purchase-Trigger)
ShipStation, ShipBob Migration (easy migration to us)
AfterShip, Tracktor (Tracking-Pages)
Loop Returns, ReturnGO (Returns apps)

Dashboard & Analytics

Customized dashboard: All fulfillment KPIs in real time
Performance metrics: Order-to-ship time, error rate, returns rate
Export options: CSV, Excel, Google Sheets integration

Security & Compliance

GDPR-compliant (important for EU customer data)
Regular security audits

SHOPIFY PLUS ENTERPRISE FEATURES

Special features for Shopify Plus customers

As one of the few Shopify fulfillment partners with dedicated Shopify Plus support, we offer:

Launchpad Support

Synchronized flash sales and time-controlled product launches
Inventory buffer for launch events (no stockouts)
Fast response times for unexpected volume spikes

Multi-Location Inventory

Our warehouse as the primary Shopify location
Inventory transfer between locations

Dedicated Account Management

Fixed contact person for Shopify Plus accounts
Proactive optimization suggestions

What does Shopify Fulfillment cost? Transparent price structure

Our prices are specially tailored to Shopify businesses:

Setup fee (one-off). Coverage of API integration, product mapping, initial goods storage and testing. Often reduces storage costs for simple Shopify setups. m³ or shelf space-based. You only pay for space used. No minimum space requirements.

Picking costs (pick & pack). Per order, graded according to complexity:

Shipping costs. We pass on our key account conditions

Shopify-specific services

API integration & maintenance: already included
Real-time inventory sync: Included
Subscription fulfillment: No extra fee

What we do NOT charge:

❌ No monthly platform fees
❌ No hidden “technology fees”
❌ No surcharges for Shopify integration

Shopify advantage: Our deep integration saves you an average of 15-20% of the costs associated with manual errors, delays and inefficient processes with other providers.

Why Shopify brands rely on MH Direkt as their fulfillment partner

90% Shopify customers – that’s no coincidence. We deliberately specialized in Shopify because the platform fits perfectly with our approach: modern D2C brands that value brand building, customer experience and scaling.

Performance KPIs for Shopify fulfillment

⚡ Order-to-ship time: <12 hours (same-day for orders placed by 2 p.m.)
📦 Picking accuracy: 100 %
🔄 Inventory sync speed: <5 minute
🚚 On-time shipping rate: 99.5%

Technology expertise

Dedicated development team for Shopify integrations

Connect your Shopify store in minutes

Concentrate on marketing and growth. We make sure that your logistics support your performance instead of slowing it down.

Talk to our Shopify fulfillment team. We’ll show you how the integration works, how we automate Switzerland and how you can gain back 20-30 hours per week through professional fulfillment.

Frequently asked questions about Shopify Fulfillment

How long does it take to integrate my Shopify store?

The technical API integration takes 2-5 days. The complete onboarding process (including goods storage, testing, go-live) takes 2-4 weeks. Does the integration also work with Shopify Plus?

Yes, absolutely. We support all Shopify plans.

Can I use customized packaging and inserts?

Yes, this is actually one of our core USPs. You send us your branded boxes, tissue paper, stickers, thank you cards or samples. We store them and use them for your orders. In Shopify, you can even define which inserts are to be used for each product variant.

How does the Swiss integration with Shopify work?

Our system automatically recognizes Swiss delivery addresses and triggers the DDP process. All customs documents are created automatically. It’s a seamless process for your Shopify customer. No additional costs at the front door. You can already display the final total including Swiss VAT in the Shopify checkout (full price transparency).

What happens to my inventory during the changeover?

We import your entire inventory. You send us your goods, we record them, map the SKUs to your Shopify products and synchronize the stocks. From this moment on, you will see real-time inventory from our warehouse in Shopify. Your previous location is deactivated, ours is activated.

Do you support subscription models (Recharge, Bold, etc.)?

Yes, we are compatible with all common Shopify subscription apps. Recurring orders are processed automatically, punctually at the defined time. Perfect for subscription boxes, supplements or replenishment models.

How quickly are returns processed?

Returns are checked within 48 hours, posted back to Shopify and are available for sale again. You see the returns status in Shopify in real time and can trigger the refund directly. We also provide you with reporting on reasons for returns for your optimization.

Can I run multiple Shopify stores from one fulfillment account?

Yes, this is possible. You can manage multiple Shopify stores (e.g. different brands or marketplaces) via one MH Direct account. The store can be split or separated, depending on your strategy.

What happens with Black Friday/Cyber Monday volume spikes?

We plan peak events proactively with you. You tell us your expected volumes and we scale staff and resources accordingly. Our infrastructure is designed for 5-10x normal volumes. Many of our Shopify customers make 30-50% of their annual sales in Q4 – we are prepared for this.

Is there a minimum term or unusually long notice periods?

No, we work without a long-term commitment. The standard notice period is 3 months. However, with good cooperation, customers stay with us for an average of 3+ years because the integration works and a change would be too costly.