As an Austrian e-commerce retailer, are you looking for a fulfillment partner who perfectly serves your home market and enables your expansion into Germany, Switzerland and the entire EU?
From our central fulfillment warehouse in Austria, we offer you local expertise and the infrastructure for unlimited scalability. No matter where in Austria, we know the market and understand what your customers expect.
Local expertise for the Austrian market. We offer fast, reliable delivery throughout Austria using local carriers and understand the market’s requirements. From Vienna to Vorarlberg, we reach your customers within 1-2 business days. We understand Austrian expectations regarding shipping, quality, packaging, and returns handling.
Central EU hub for your expansion. Thanks to its ideal location for Germany, Switzerland, Italy, France, and the Benelux countries, your packages reach the most important European markets in the shortest possible time. You don’t need a separate fulfillment warehouse in other countries or a separate infrastructure for Switzerland. One location. All markets.
Proximity to Switzerland: Your competitive advantage. Located right on the border, our warehouse is the most efficient starting point for your Swiss shipments. While your competitors in Germany need at least 3-4 days, you deliver from Lauterach to Switzerland in 1-2 days. That makes all the difference in conversion rates.
Target market
Delivery time from Lauterach
Advantage
Austria
1-2 working days
Local standard, faster than German warehouses
Germany
1-3 working days
Faster than from Vienna, Austria, cheaper than from a German warehouse
Switzerland
1-2 working days
Significant advantage due to proximity to the border
Italy (Northern Italy)
2-3 working days
Shortest route via Brenner
France
1-3 working days
Direct West Route
Many Austrian e-commerce brands start with their own logistics or use German fulfillment providers. Both lead to problems:
Problem 1:
In-house logistics are blocking growth.
As a founder, you spend valuable time packing, labeling, and troubleshooting shipping issues. This is time you need for marketing, product development, and strategic growth. Your scalability is directly tied to your personal work capacity.
Problem 2:
German fulfillment providers are unfamiliar with Austria.
Suppliers based in Germany often treat Austria as a secondary market. This results in long delivery times, poor knowledge of local carriers, and a lack of expertise in expanding into Switzerland, which is so crucial for Austrian shops.
Problem 3:
Multi-warehouse strategies fragment your business.
One warehouse in Austria for Austria, one in Germany for Germany, one for Switzerland? You divide your inventory, double your costs, and lose track of everything. Your expansion becomes a complexity nightmare.
Why complicate your expansion with multiple warehouse locations? Why split your inventory and fragment your processes?
MH Direkt offers you a central fulfillment warehouse in Austria for the entire European market. This means for you:
You work with a dedicated team that knows your products, your processes, and your brand. No routing between different warehouse locations. No lost information. A direct line to your fulfillment provider in Austria.
One dashboard for all European markets. You can see in real time what’s happening in Austria, Germany, Switzerland, and all other countries. Unified reporting, standardized processes, no media breaks.
No complicated multi-location contracts. No different pricing structures per country. Transparency from the first to the last package.
We know that expansion into Switzerland is crucial for Austrian shops. The Swiss market offers customers with high purchasing power and less competition than Germany, but the logistical hurdles deter many.
From our warehouse in Lauterach, we manage the complete DDP customs clearance for your Swiss customers.
You benefit from our full Swiss expertise without having to set up a second warehouse:
✅ DDP customs clearance: Your customers pay no customs fees at their doorstep.
✅ VAT handling: We will put you in touch with your Swiss fiscal representative.
✅ Returns re-import: Swiss returns arrive back at your warehouse duty-free.
✅ Document management: All customs documents are automatically created correctly.
The result: They serve Switzerland as easily as Austria, only with higher margins.
From initial contact to successful expansion – we make the process transparent and predictable.
We analyze your current situation: Where are your fulfillment bottlenecks? Which markets do you want to serve? What does your product portfolio look like? Together, we define the optimal solution for your growth.
Connecting your shop system (Shopify, WooCommerce, Magento, Shopware, etc.) to our fulfillment platform. You retain full control over your business; we handle the operational aspects.
You send your goods to our fulfillment warehouse in Lauterach, Austria. We register each item, check its quality, and make your inventory available. You can see what has arrived in real time.
Your first orders will be processed through our system. We pick, pack, and ship them, using your brand identity (custom packaging is optional). Your customers won’t notice that a fulfillment partner is involved.
You grow, we grow with you. Whether you scale from 500 to 1,000 or from 1,000 to 10,000 packages per month, our infrastructure is designed for it. We continuously optimize processes, shipping costs, and delivery times.
As your logistics partner in Austria, we offer more than just “sending packages”:
Storage & inventory management
Picking & packing
Shipping & Tracking
Returns management
Value-Added Services
Our expertise goes beyond standard e-commerce. We understand industry-specific requirements:
Fashion & Apparel.
Individual size order picking, return rate management, seasonal peaks (Black Friday, sale phases)
Beauty & Cosmetics.
Batch tracking for shelf life
Food & Supplements.
MHD-Management
Electronics & Tech.
Secure storage of high-value products, insurance options, serial number-based tracking
Factor
Own logistics
Fulfillment Austria with MH Direkt
Time spent per day
3-6 hours
0 hours (fully automatic)
Storage costs
Rent, heating, insurance
For used space only
Scalability
❌ Limited by your capacity
✅ Infinitely scalable
Shipping conditions
⚠️ Retail prices
✅ Large customer conditions
Error rate
⚠️ higher risk
✅ very low (automated)
Expansion EU/CH
❌ Very complex
✅ Already integrated
Fixed costs with 0 orders
High (rent, staff)
Minimal (storage space only)
Our recommendation: Professional fulfillment makes economic and strategic sense from around 500 orders per month. You gain time for growth, reduce errors, and create the foundation for expansion.
Wir arbeiten mit allen gängigen Plattformen und können auch kundenspezifische Lösungen anbinden:
Native integrations:
Marketplace integrations:
API & Custom Solutions:
Dashboard & Reporting:
Average integration time: 2-5 days (depending on platform and complexity)
We operate without hidden fees. Our pricing structure is simple and scalable:
Storage costs. Based on cubic meters, depending on your product portfolio. You only pay for the space you actually use. No minimum area requirements.
Picking costs (pick & pack). Per successfully picked order. Tiered pricing based on complexity (single-item vs. multi-item orders).
Shipping costs. We pass on our wholesale customer rates to you. You benefit from discounts that you as a retailer would never be able to achieve.
One-time setup fee. Coverage includes onboarding, integration, and warehousing. Transparently calculated, no hidden costs.
What we do NOT charge:
❌ No long-term contracts
❌ No account management fees
❌ No hidden charges
We are rooted in Austria and know the market inside and out. At the same time, we have already established the infrastructure and processes for European expansion. You get the best of both worlds. As operators of our own online shops, we have also gained a wealth of valuable experience over the years. Therefore, we know what works and what doesn’t. You, as our customer, can benefit from this experience and from what we continue to learn every day.
State-of-the-art Warehouse Management System (WMS), automated processes, real-time synchronization with your shop, mobile warehouse apps for maximum efficiency.
Your local team: German-speaking support team, reachable by email and phone. Your questions will be answered within 24 hours.
Whether your focus is on fast domestic shipping or scaling in the DACH region and Europe, we are the fulfillment partner that grows with you.
Speak with our local experts about your fulfillment strategy. We’ll analyze your current situation and show you specifically how professional fulfillment can save you time, reduce costs, and help you grow faster.
Generally, this is worthwhile starting at around 500 orders per month. However, it can also make sense for lower volumes if you see in-house logistics as a growth bottleneck or if you are already planning to expand into Switzerland/the EU. We will provide you with a transparent cost estimate based on your specific figures.
Typically 2-4 weeks. This includes shop integration, warehousing, and testing. We can expedite the process for urgent needs.
Yes, absolutely. Many customers are starting with a hybrid approach: standard products through us, custom orders handled independently. Or geographically: Austria themselves, DACH region through us. We are flexible and will support your transition.
Once all outstanding invoices have been settled, you can collect your inventory at any time or have it delivered to a different address. Your goods are not held hostage. We operate with short notice periods (usually 3 months).
Yes. We can pick pallets for B2B wholesalers, assemble displays for retailers, and implement individual packaging solutions for B2B partners.
We handle all DDP customs clearance, coordinate your Swiss fiscal representative for VAT registration, and manage returns and re-imports. You sell to Switzerland as if it were Austria. All the details are available on our Switzerland page.
Yes. Many of our customers use branded boxes, tissue paper, stickers, or inserts. We store your packaging materials and use them for each order. This strengthens your brand during the unboxing experience.
Returns are inspected within 48 hours of receipt, returned to your inventory, and made available for resale. You will receive a detailed return report including the reasons for the return and the condition of the goods.
German 
