FULFILLMENT
We are your fulfillment service provider with three locations. Everything from a single source. With everything that goes with it. Our fulfillment services include everything from storing your products to the right pick and pack strategy. From picking to returns management. And all this at three different locations. Free of charge: 25 years of experience in e-commerce.
FULFILLMENT
We are your fulfillment service provider with three locations. Everything from a single source. With everything that goes with it. Our fulfillment services include everything from storing your products to the right pick and pack strategy.
From picking to returns management. And all this at three different locations. Free of charge: 25 years of experience in e-commerce.
Virtually limitless e-commerce fulfillment with us as your service provider
E-commerce is known to be a fairly complex process. Especially fulfillment with its many mini- and sub-processes. Fortunately - in all modesty - we have mastered order management and at the same time have the necessary infrastructure. And that at three locations. In addition to our headquarters in Lauterach, we have a fulfillment center in Germany and one in the UK, the largest e-commerce market in Europe.
Virtually limitless e-commerce fulfillment with us as your service provider
E-commerce is known to be a fairly complex process. Especially fulfillment with its many mini- and sub-processes. Fortunately - in all modesty - we have mastered order management and at the same time have the necessary infrastructure. And that at three locations. In addition to our headquarters in Lauterach, we have a fulfillment center in Germany and one in the UK, the largest e-commerce market in Europe.
You sell and we take care of storage, picking and shipping to get your online business up and running together. We help you with customized solutions and state-of-the-art technology that are tailored to your needs and those of your industry. We can grow with your requirements and support you along the way.
How 3PL fulfillment works with MH direct
Order processing step by step
How 3PL fulfillment works with MH direct
Order processing step by step
Storage
- Dispatch warehouse in the border triangle in Austria,
right next to Switzerland and Germany. - Stock in real time in the dashboard view.
- Tracking of batches and
best-before date. - Working according to the first-in first-out principle.
Order picking
- Efficient pick & pack strategy.
- Large selection of standard cardboard boxes and
including filling material made from recycled paper. - Own branding possible using adhesive tape.
- Same Day Fulfillment.
Dispatch processing
- Large selection of shipping service providers.
- Climate-neutral shipping possible.
- Fast shipping of your orders.
- Performance of the shipping service providers can be viewed in the
dashboard .
Storage
- Dispatch warehouse in the border triangle in
Austria, right next to Switzerland
and Germany. - Tracking of batches and
best-before date. - Working according to the first-in first-out
principle.
Order picking
- Efficient pick & pack strategy.
- Large selection of standard
cardboard boxes and included
filling material made from recycled paper. - Own branding possible using adhesive tape
. - Same Day Fulfillment.
Dispatch processing
- Large selection of
shipping service providers. - Climate-neutral shipping possible.
- Fast shipping of your
orders. - Performance of the shipping service providers
can be viewed in the dashboard .
Cross Border E-Commerce
- Ship with us to the most important markets from
a central shipping warehouse. - Direct Market Entry for Switzerlandincl.
customs clearance. - Direct Injection in Germany, Switzerland, France
and Italy.
Returns management
- We take care of the returns processing.
- Quality control and transmission of the
return reasons. - Storage of good returns and clarification
of bad returns. - Returns overview in the dashboard.
E-Commerce Dashboard
- Your most important KPIs at a glance: Orders,
shipments, returns, and much more. - Display of relevant stock movements:
Backorders, sold-out products,
goods deliveries. - All data in real time.
Cross Border E-Commerce
- Ship with us to the most important
markets from a central
shipping warehouse. - Direct Market Entry for Switzerland,
incl. customs clearance. - Direct Injection in Germany,
France and Italy.
Returns management
- We take care of the
returns processing. - Quality control and transmission
of the reasons for return. - Storage of good returns and
clarification of bad
returns. - Returns overview in the dashboard.
E-Commerce Dashboard
- Your most important KPIs at a glance:
Inventory, orders,
shipments, returns, and much more. - Display of relevant
stock movements: Backorders,
sold-out products,
goods deliveries. - All data in real time.
Additional services
Personal account manager: regardless of the shipping volume, we provide you with a personal account manager who will take care of your concerns. Your support queries will be resolved as quickly as possible via a ticket system.
Clarification of claimsWe are in direct contact with the shipping service provider and handle any damage claims and parcel clarifications directly.
Payment management: We can take over your payment management on request, with all common payment methods, credit checks and debtor management.
Personalized articles: on paper, wood, metal or fabric. By printing or engraving, with unique products as an individual customer solution or as branding for your store.
You run your own online store and want to take off? We take care of the fulfillment for you and you concentrate on selling.
Like an all-inclusive vacation. Only better!
You run your own online store and want to take off? We take care of the fulfillment for you and you concentrate on selling.
Like an all-inclusive vacation. Only better!
Storage:
Storage:
Professional storage
MHD and batch tracking
Real-time stock levels
Professional storage
MHD and batch tracking
Real-time stock levels
We take care of the storage of your products
After receiving the goods at our fulfillment center in Austria, your products are stored.
The advantage is obvious. We ship your orders to the most important e-commerce markets from a central warehouse.
Professional storage on pallets and shelves
Our dispatch warehouse is equipped with pallet spaces and shelving systems with shelf spaces. As much storage space as you need. Deliveries by truck are made via a ramp to enable efficient delivery and fast storage of goods. Goods are received using a scanner. The data is then transferred from our ERP system to your online store via the interface. Quickly and automatically, of course.
Tracking best-before date and batches
Our ERP system allows the best-before date to be entered and batches to be tracked.
Tracking is therefore no problem. In the warehouse itself, we work according to the first-in, first-out principle.
View stock levels in the dashboard
Each of our customers gets their own dashboard. There you can view your current physical stock levels in real time. Of course, the stock levels are also reported back to the store on a daily basis. This ensures that only the items that we have in stock are sold in your online store.
Order picking
Order picking
Same Day Fulfillment
ecological packaging
Real-time order processing
Same Day Fulfillment
ecological packaging
Real-time order processing
We develop an efficient pick & pack strategy
Our ERP system and standardized fulfillment processes make it easier to pick and pack your orders. At the same time, we strive to keep distances short and fast. This allows us to process high order volumes with a very low error rate. Normally five days a week, six or seven days on request. Just as you need it.
Same Day Fulfillment
Your customers have high expectations, and so do we. We also operate an online shop and therefore know exactly what customers expect in e-commerce. Our goal as your fulfillment service provider: your orders must be picked, packed and prepared for shipping on the same day.
We use ecological packaging and recycled filling material
The ecological footprint of online retail is unavoidable. However, we are working to keep it as low as possible. That's why we use ecological cardboard packaging and recycled filling material. We can also offer you branded adhesive tape on request.
Track order processing step by step in the dashboard
We like to talk about our dashboard. Of course, you can also view and track your order status in the dashboard.
Dispatch processing
Dispatch processing
Worldwide shipping
Shipping partner
Real-time tracking
Worldwide shipping
Shipping partner
Real-time tracking
Simple and worldwide shipping from a central warehouse
We ship for you from a central shipping warehouse to the most important markets in Europe and beyond. That's right, from a warehouse. Using direct injection, we deliver your orders directly to the destination country. Your advantage: one warehouse and yet short delivery times. We take care of the logistics and the entire process. Your task: focus on marketing and generating orders.
We work with different shipping partners
The long-standing cooperation with the most important shipping service providers enables a flexible connection and selection of shipping services. Standard parcels are delivered within 1-2 working days in the DACH region. Insurance of the goods t.
Climate-neutral shipping
This option can be selected depending on the shipping service provider.
Climate-neutral shipping
This option can be selected depending on the shipping service provider.
Tracking your orders
We want maximum transparency and so do your customers. Shipment tracking is handled by means of tracking. The tracking number for each shipment is also reported back to your online store via the interface.
Returns processing
Returns processing
Quality control
Real-time overview
Quality control
Real-time overview
We take care of your returns
The dashboard gives you an overview of all returns received. This allows you to react quickly and your customers will thank you with their satisfaction.
Quality control and storage of good returns
We already talk about how to handle your returns during the onboarding process. There is a clear classification for returned items. When we receive a return, we carry out a professional quality check. Good returns are immediately put back into storage and the stock is adjusted accordingly.
E-Commerce Dashboard
E-Commerce Dashboard
Your overview of all important fulfillment KPIs
As you can see, we can't put our e-commerce dashboard in the right light often enough. In addition to a personal account manager, each customer is also provided with their own. All important data is displayed there in real time. Of course, you also have the option of downloading your data and then processing it in your own reports. You can find more information about the dashboard here.
What our customers say
within 3 years to a Europe-wide operating company and has significantly contributed to our success in e-commerce fulfillment.
We appreciate the excellent cooperation at eye level,
the flexible and innovative way of working as well as the handshake quality of the whole team.
know-how make MH direkt an ideal partner.
flexible partner with whom you can talk at any time.
This is particularly important to us, in addition to the smooth
all fulfillment tasks, is particularly important to us.
What
our customers say
with high competence, above-average commitment and a lot of
know-how make MH direkt an ideal partner.
with high competence, above-average commitment and a lot of
know-how make MH direkt an ideal partner.
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You have clear ideas?
Then get in touch with us and we will create your individual fulfillment offer.
