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„We take customer service seriously.“

Donella Cassan, Contact Center Manager

A very simple principle: Our focus is always on the customer.

Satisfied customers are the most reliable foundation for long-term success which makes good customer service an absolute necessity for any company. We believe the most important factors needed to achieve this are individual service and maximum quality.
Our customer service representatives are highly experienced and trained in your business inside and out. We also offer a state-of-the-art call center and email services in over 25 languages. Additionally, the latest ticket system technology prevents customers from getting frustrated by endlessly being put on hold.


Call Center E-Mail and Live Chat Management
Call Center
E-Mail and Live Chat Management
  • Call center in five languages
  • Professional and individually trained customer service representatives
  • EAN-coded receipts including quality control
  • Inbound calls
  • Customer service, complaints and returns management
  • E-mail management (inbound) in 25 languages
  • Live chat
  • Customer service
  • Complaints and returns management
Reporting Interfaces
  • Contact history and reporting
  • Detailed call and contact history
  • Real time interfaces to back office and warehouse
  • Fast and secure authorization of credit card payments

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