Call Center at MH|Direct ➤ In 5 languages, by phone and/or email

WE HAVE AN OPEN EAR

You have an online shop and want to focus on selling products? No problem, we can help you with customer service. In up to five languages, by phone or email. Tailored to your needs.

We're hugging
don't go away.
We're listening.

We answer questions, take care of problems and issues, organize exchanges and returns, offer comfort and advice and whatever else is needed. It may be a truism, but it's still true: Without satisfied customers, even the coolest webshop won't be successful in the long run. And you only have satisfied customers if you offer them the appropriate customer service.

We're hugging
don't go away.
We're listening.

We answer questions, take care of problems and issues, organize exchanges and returns, offer comfort and advice and whatever else is needed. It may be a truism, but it's still true: Without satisfied customers, even the coolest webshop won't be successful in the long run. And you only have satisfied customers if you offer them the appropriate customer service.

This clearly includes good customer service. Because customers generally want a lot and want to know a lot. They have questions about a particular product, expect quick solutions to problems with an order and need help with complaints and returns.

 

We offer you all this.
In five languages, by telephone and/or
e-mail.

We offer you all this.
In five languages, by telephone and/or e-mail.

German | English | French | Italian | Dutch

Call center & e-mail

  • Customer service by telephone or e-mail
    by specially trained
    staff
  • Complaints and
    Returns management
  • In five languages

Interfaces

  • Real-time interfaces to
    webshop and warehouse
  • Authorisation of
    credit card payments

Reporting

  • Detailed call &
    contact history
  • Dashboard reporting

You run your own online shop and want to take off? We take over the fulfillment for you and you concentrate on selling.

Just like an all-inclusive vacation. Only better!

You run your own online shop and want to take off? We take over the fulfillment for you and you concentrate on selling.

Just like an all-inclusive vacation. Only better!

You have clear ideas?
Then get in touch with us and we will create your individual fulfillment offer.

You have clear ideas?
 Then get in touch with us and we will create your individual fulfillment offer.