Inbound | Customer Care

Since we know how important a satisfied customer is,  we have set high standards in our telephone services and customer care.

MH | direkt focuses on well-trained staff, and integrated software solutions to offer your customers a premium service. All agents undergo individual training programs and are trained intensively and continuously so as to be up to date with your products and services.
Our Contact Center platform combines powerful helpdesk solutions with our mail-order application and our easily scalable phone system with digital precision analyzes for different statistics.

Through this process our agents have constant access to product information, inventory, order status and customer contact history.
This high availability of information and continuous training of our customer service teams provide an excellent service to your customers – currently in three languages​​: German, French and English.

• Our services include:
• - Customer support via phone, e-mail, instant messaging, SMS or fax
• - Ordering, help desk, hotline
• - Data collection of written, fax, e-mail or SMS orders
• - Customer information and advice
• - Individual customer correspondence
• - Call forwarding from abroad

Whether start-up companies or large corporations - we have the right solution for your needs: Choose from three different service packages.

Give us a call - we can advise you on the options and solutions for your customer care services